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Tavia, I got the projector and wanted to say thanks to your company for having a projector on the market that a teacher could afford. My students are really happy "we are able to watch presentations instead of just listening to Mr. Kelly babble on and on." I was not expecting a case...thanks for making my kids happy and my job a little easier ....Blane
BlaneIt was great talking to you and learning about LCD and DLP technologies. Most of the time, conversations with sales people in technology fields are jive and one-sided. Certainly not with you. You were knowledgeable, straight-forward and grass roots.
I’ll recommend you and will not hesitate to do business with you again. And thanks for the changing the order at the last moment.
I want to thank you for saving me from a great deal of inconvenience by following up on what struck you as a suspicious online order. By taking the time to call and confirm the order with me, which I did not place, I was able to cancel my Master Card before I incurred a host of charges by whomever it was who managed to obtain my card number. I am so very grateful.
If every one was as alert as you, we could probably go a long way in reducing this type of theft. If I ever need to order a projector I will keep you in mind.
This is just a quick note to thank you for all your help in getting our “Chartiers Widescreen” movie event going. Last night was our first of twelve weekly events this summer where we show movies on a 22’ X 12’ screen poolside here at the Club. The Epson Projector I bought from you was perfect and the lens allowed us to position the projector safely from the water, and the image completely filled our large screen with a bright, crisp picture. The audio from the Anchor Liberty speakers was fantastic, and I look forward to adding a second speaker and wireless pack in the future so that we can enjoy true stereo sound!
I really appreciate your help in choosing the right equipment for our needs. You were a great help!
Thanks again.
I just wanted to pass along my thanks for your company’s excellent support. I recently purchased your home theater triple diamond package. The service I got from Tavia Siler was super. She really went out of her way on answering questions, following-up on the purchase, etc. I’ll definitely be using you and recommending you to others in the future.
Fred BaileyI will make sure to continue to do business with you all and pass the word along to my counterparts that they should consider Projector SuperStore for future purchases. Again thank you very much for handling this in very professional matter.
LarryCarl,
My projector arrived. I love it!!!! I will be using it soon for my animal programs and I'm sure EEAA will enjoy ours as well. Thank you for your help.
Tavia, we hooked up the new projector for worship today at Dixie Baptist and it was a big hit - excellent resolution and worked a treat right out of the box. And such a huge improvement over our customary low tech overheads on acetate. In February we'll extend the usage of the projector to our new ESL program for recent immigrants (the Toronto area is a magnet for offshore arrivals). Thanks again for your asistance. Best regards, Richard
RichardWhen I told you that I was confident with your company, I really meant that. Jeff, Carl, and Anne have each demonstrated their dedication, attention to detail, ability to listen to the customer, conflict resolution ability and overall sincerity for a professionally done job that I could not let such wonderful things go unappreciated.
Read The Complete Letter
Jeff,
Once again, you've come through for me!
Thanks for going the extra step to make sure I recieved my replacement lamp on Saturday for my Panasonic AE700 projector. It certainly made NFL Kick-Off Sunday more enjoyable. You're knowledge of products, attention to detail, and focus on customer service will keep me coming back to Projector Superstore for my video needs.
Keep up the good work.
Jeff at Projector Superstore is among the best sales person I have ever worked with. Secondly, I have not found a better price on projectors anywhere especially on their specials and demo models. We have bought 3 projectors from them sincce 2003 and never had a problem. I will not buy from anyone else. We have saved thousands of dollars for our church, highly recommended!!
Steve RobinsonCarl - Just wanted to "report in" that the whole church is pleased with our new projector. Thanks for all your help with this project.
Pastor Steve OsbornDear Carl,
Thanks for the service. The Panasonic so far has exceeded my expectations. The image fills the screen beautifully in 16:9 (in 4:3 for cinemascope) is crystal clear, bright and colorful. We are running the sound through our Dolby cinema processors. It is not the same array of separation as from film, but it is more than passable. Very shortly I look to purchasing a second one from you. A colleague will be coming to visit me at the theatre who runs a not-for-profit theatre. I will show it to him.
Jeff, I wanted to follow up with you and let you know how pleased I am with my new Panasonic 50" Plasma that I received on Tuesday. When I ordered the TV I thought it would have arrived a little sooner, however, working for a manufacturer myself I understand production dates get changed and you all do not have anything to do with that.
I found out about your company through the internet. In many purchases through the internet you receive varying degrees of information. In dealing with you I received very accurate and up to date information. When you said you would call you did. You told me that you would ship the TV as soon as you received it, you did. I also dealt with the freight company and they only complemented your business with very detailed and accurate information. I was told the TV would arrive to me on Tuesday. I called on Monday and set a time of 10:00 a.m. for Tuesday delivery. The driver showed up about fifteen minutes late and apologized because he had taken a wrong turn. Both of your companies have been very professional and easy to due business with. I have passed on similar comments to other individuals I know looking at plasma TV's, hopefully you will receive additional business. Thanks again for the great service and the dollars saved by purchasing through your company.
Fast service. Projector Superstore was the first and lowest bid on a Sanyo PLV-Z3 projector. Their bid came in the day I requested it from ProjectorCentral.com. After waiting one week for other bits, and only getting one other, I ordered from Projector Superstore. The salesman was prompt and professional, though not real friendly. This guy was all business! The projector was sent out the same day I ordered it and it should arrive today (out for delivery as per UPS tracking.)
Van BrackinProjector Superstore was the 5th vendor I called as the previous did not have my bulb in stock. Superstore not only had it in stock, but better price then the others. I wanted a next-day delivery which was SAT and they said 'no problem'. I had my bulb the next day. Great Service from Jeff.
DianneNot only did I buy to Sanyo PLC-X11's I also bought two Projector mounts from Premier (PBL-UMS) that were not on their web site, but he special ordered them for me. The Transaction was very smooth.
John PearsonI want to thank you for saving me from a great deal of inconvenience by following up on what struck you as a suspicious online order. By taking the time to call and confirm the order with me, which I did not place, I was able to cancel my Master Card before I incurred a host of charges by whomever it was who managed to obtain my card number. I am so very grateful.
If every one was as alert as you, we could probably go a long way in reducing this type of theft. If I ever need to order a projector I will keep you in mind.
Jeff, thank you for all your assistance in deciding on my projector and screen needs. You were a great help from the final decision on which projector to go with and the best screen to put with that projector given the details of my theatre room right through to the final delivery. Since I am from Canada there were some additional twists to the process that you handled very professionally an in the end you have a very satisfied customer. This is one of the first purchases I have made via an internet connection and I am happy to say it was a very positive experience - I received the goods I was looking for at a considerable savings and the process was made easy with your help.
Keep up the good work and I will recommend you to anyone that asks about my system.
I purchased a refurbished NEC projector from Projector Superstore in June 2008 and am very happy with my decision to go through them. My order was handled professionally and personally by their General Manager and all follow-up on order status and delivery was handled without delay. I had to return my first projector due to a problem outside of PSS's control, however, they took full responsibility and expedited a replacement to me. I absolutely love my projector and would not hesitate to purchase through them again.
Thank you Jeff and Projector Superstore!
Chris, The projector and the lens both arrived Wednesday morning before 10:30am. We got them hooked up and operational that day in time for our next to last tech rehearsal. They both work PERFECTLY!!! I cannot express to you and your company how much I appreciate everything you have done for me and the theatre. If you find yourself in Sacramento any weekend between now and Oct. 4th, I’d love to treat you to dinner and a show at our facility so you can see how incredibly the projector and lens works for our show.
Many thanks!
True to your word the projector arrived on Friday and we thank you again. You and your team went above and beyond and will not be forgotten. It's things like this that separate the average from the extraordinary . . .
MattI received my order and set up the system with no issues - I'm very happy with the selection - thanks for all your help and prompt service !!!
Thanks - Bruce
BruceHello Chris,
We got the screens just as promised. Our electrician showed up right on schedule, and by 4 PM on Tuesday everything was hanging in place, fully functional for the next day's meeting. The projector is AWESOME, a great buy, we can use it and get a nice, clear, bright projection while leaving all the room lights on.
Thank you again!
TomI want to thank both you and Jeff Phillips for your excellent work in getting me the projector. It was delivered at 9:30am this morning and now I can breathe a sign of relief in knowing the presentation to a group of realtors will go off as planned. Based on my experience with the Projector Superstore all of the future people who need a projector will be referred to your company.
Thanks for a job WELL DONE!!
ORIGINAL POST: My projector arrived without any cables. I tried calling and I'm put on hold to dead silence. After a 5 minute wait I give up. Is this service?
I'm just writing to retract my previous testimonial about missing cables. After giving up on sales I called another department who routed me back to Jeff, the manager of sales, who apparently was holding down the whole department while people were on vacation. He immediately recognized that I had a projector with cables in a small box that looked like packing material. So except for me feeling foolish all is well with the world. Once I got ahold of anyone they made sure my problem was dealt with quickly and efficiently.
brian vant-hullJeff Phillips is great to work with and did an excellent job of handling my projector order. I greatly recommend using Projector Superstore. They have the inventory available at their AZ location, they are authorized dealers and purchases are shipped the day ordered or the next day at the latest. They are highly recommended and you won't have to be worry about being scammed.
EBGIt's really very basic. You know your stuff, you do a great job anytime we need your help, your responsive, you have an excellent team, you carry great products, your pricing is good, you are somewhat local, and you are straight with us. We would be silly to not want a business partner like you guys. As I have told you before, its a great pleasure to work with you and the rest of your crew.
Christopher Thanks for all your help with this.
If I have more equipment to order in the future it will be from Projector SuperStore because of the great customer service I have received from you and Jeff!!
Keep up the good work!
Dear Dana,
Dear Dana,
Just a note to let you know the cable arrived today, and it works beautifully. Thank you! I will certainly consider using your services again if I need something in the cable department.
Thank you, again
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